The challenge 2007 was to collect and evaluate the most pressing "hygiene issues" inside BT Retail. This means the systems, processes and behaviors that cause the most internal friction in people's everyday work and have the biggest impact on corporate performance.

Hundreds of employees participated, and over 500 answers were given to the question "Things I'd like to see changed". The participants also evaluated issues submitted by other respondents.

The results identified clearly the action priorities, and allowed new and existing actions to focus on issues with the biggest business impact. The Fountain Park tools and expertise were an invaluable part of an ongoing process, through which management is committed to delivering accountable and measurable results that make BT Retail function better.

Previous affairs

• 01 JAN
  British Telecom made efficiency improvements by listening to the employees